Please check out our new store for new flat rate shipping options. This site will remain up until at least March 5, 2010. Let us know what you think using the Contact Us form on the new site, or by leaving a comment on one of our blog posts! Virtual Millennium business hours: 8:00 AM - 5:00 PM Pacific Time fax: (760) 481-7530 email: info@virtualalacarte.com Shipping: We use UPS auto-rate calculations to determine your shipping charges. We do not add additional charges to your shipping costs. Tax: Sales tax is collected on California customer's orders at the rate of 7.75% Refunds: Please return your product in its original package with your invoice for proper calculation of your refund. Exchanges: Please call 1-800-249-1701 to request exchange preferences and procedures. Guarantee: We guarantee all of our products to be free of defects, or you will receive a replacement. Your satisfaction is important to us. If you are unhappy with your purchase for any reason, return a copy of your invoice with undamaged merchandise* for a full refund within 30 days of purchase. *If you wish to return your Crystal Blue Air Chip within 30 days, please scrape the chip off your gas tank and return it in the original package, with a copy of the invoice.